Refund Policy

Last updated: October 31, 2026

We want you to be sure IPTV EVER works for you before you rely on it. That is why you can test the full service for free, and why every plan comes with a 30-day money-back guarantee if the service does not work for you.

In short: try the free 24-hour trial first. If you buy a plan and the service does not work on your device, contact our support. If we cannot fix the problem, you can get a full refund within 30 days of your purchase.

1. Free trial before you pay

Every new customer can request a free 24-hour trial of the full service, with no credit card. We strongly recommend testing on the device and internet connection you plan to use before ordering.

2. Our 30-day money-back guarantee

You are eligible for a full refund of the amount you paid when all of these conditions are met:

you request the refund within 30 days of your purchase;
the service does not work for you, for example channels do not load or streams keep freezing;
you contacted our support team and we were not able to fix the problem.

Most issues come from the app settings or the network and can be solved in a few minutes, so please contact us first: we will always try to make the service work before processing a refund.

3. What is not covered

Requests made more than 30 days after the purchase.
A change of mind when the service works correctly on your device.
A specific channel, event or title that becomes unavailable while the rest of the service works. Channel lineups can change over time.
Accounts suspended for breaking our Terms of Service, for example sharing the account or watching on more screens at the same time than your plan includes. Each subscription includes one screen; multi-screen is available as an option.

4. How to request a refund

the email address or phone number used for your order;
your plan and the date of purchase;
for crypto payments, the payment ID shown at checkout;
a short description of the problem.

We will reply, try to solve the issue, and confirm by email or WhatsApp whether the refund is approved.

5. How refunds are paid

Crypto payments are refunded in USDT on the TRC20 network, to an address you provide, for the amount in US dollars that you actually paid (including the 10% crypto discount). Please double-check the address: crypto transfers cannot be reversed.
Other payment methods are refunded through the same method used for the order whenever possible.

We confirm by email or WhatsApp once the refund has been sent. Your access to the service ends when the refund is issued.

6. No automatic renewal

All plans are one-time payments. Nothing renews automatically, so there is nothing to cancel when your plan ends.

7. Contact

Questions about this policy? Our support team answers 24/7 on WhatsApp and by email at contact.iptv.ever@gmail.com.